Sprinta’s Privacy Policy, issued under Ghana’s Data Protection Act, 2012 (Act 843), explains how KZM Global Ltd processes personal data through the Sprinta app. Data is collected lawfully based on consent, contracts, legal obligations, or legitimate interests. Users provide details such as names, phone numbers, addresses, parcel information, and optional photos, while drivers must submit IDs, licenses, and vehicle details. The app also collects usage, IP, crash logs, and location data to enable tracking and improve delivery accuracy. Personal data is used only for delivery services, payments, support, fraud prevention, and compliance with Ghanaian law. Payments via Mobile Money are handled by licensed third parties, with no sensitive credentials stored.
This Privacy Policy is issued in accordance with the Ghana Data Protection Act, 2012 (Act 843).
KZM Global Ltd (“KZM”, “we”, “our”, or “us”) is the Data Controller for personal data processed through the Sprinta mobile application (“App”).
Sprinta is a parcel delivery platform connecting individuals and businesses with delivery drivers across Ghana.
1. Legal Basis for Processing (Act 843– Section 20)
We collect and process personal data only where there is a lawful basis, including:
Your consent Performance of a contract (delivery services) Compliance with legal obligations Legitimate business interests that do not override your rights
2. Personal Data We Collect 2.1 Data You Provide Full name Phone number Email address (optional) Pickup and delivery addresses Parcel details and instructions In-app chat messages Business details (for B2B users) Profile photo (optional)
2.2 Driver Data If you register as a driver: National ID or valid identification Driver’s license details Vehicle information Ratings and reviews Profile photo
2.3 Automatically Collected Data Device and app usage data IP address Crash logs and diagnostics Location data (while app is active) Location data is collected strictly to: Match users with nearby drivers Enable live parcel tracking Improve delivery accuracy and safety
3. Purpose Limitation (Act 843 –Section 24)
Your personal data is collected only for specific, explicit, and legitimate purposes, including: Facilitating parcel delivery services Price negotiation between users and drivers Processing Mobile Money (MoMo) payments Customer support and dispute resolution Fraud prevention and system security Compliance with Ghanaian laws We do not process personal data in a manner incompatible with these purposes.
4. Data Accuracy & Minimization (Act 843 – Sections 25 & 26)
We take reasonable steps to ensure: Personal data is accurate and up to date Only data strictly necessary for service delivery is collected Users are encouraged to update their information via the app.
5. Payments – Mobile Money (MoMo)
Sprinta supports Mobile Money (MoMo) payments. We do not store MoMo PINs or sensitive financial credentials Payments are processed by licensed third-party payment providers These providers are required to comply with applicable data protection laws
6. Data Sharing & Disclosure (Act 843 – Section 27) We may share personal data only in the following cases: 6.1 Between Users Limited information is shared between senders and drivers to complete deliveries, including: Names Contact numbers Pickup and drop-off details 6.2 Service Providers We engage trusted third parties for: Cloud hosting Payment processing Analytics and crash reporting Customer support All service providers are contractually bound to protect personal data. 6.3 Legal Obligations We may disclose data where required by: Ghanaian law Court orders Law enforcement or regulatory authorities
7. Cross-Border Data Transfers (Act 843 – Section 28) Some personal data may be stored or processed outside Ghana using secure cloud infrastructure. Where cross-border transfers occur, KZM Global Ltd ensures: Adequate data protection safeguards are in place Transfers comply with Act 843 requirements
8. Data Retention (Act 843 – Section 24) We retain personal data only for as long as necessary to: Provide services Meet legal and regulatory obligations Resolve disputes Enforce agreements Users may request account deletion at any time. 9. Data Security Safeguards (Act 843 –Section 28) We implement appropriate technical and organizational measures,including: Encrypted data transmission Access control mechanisms Secure server infrastructure Despite these measures, no system is completely secure.
10. Data Subject Rights (Act 843 –Sections 32–36) As a user in Ghana, you have the right to: Access your personal data Request correction of inaccurate data Request deletion of your data Withdraw consent at any time Object to processing for legitimate reasons Requests can be made by contacting us (see Section 13).
11. Children’s Data (Act 843 – Section19) Sprinta is not intended for children under 18 years.
We do not knowingly collect personal data from minors.
12. Changes to This Policy We may update this Privacy Policy periodically.
Any changes will be communicated via the app or other appropriate means.
13. Data Controller Contact Details Data Controller:
KZM Global Ltd
Identity verification may be required to protect your data.
Email: support@sprinta.app
Account Deletion – Sprinta
How to Delete Your Sprinta Account
Sprinta allows users to permanently delete their account directly from
within the app, without requiring external support requests.
Steps to Delete Your Account
Once confirmed, your account will be scheduled for deletion.
What Happens When You Delete Your
Account
When you request account deletion:
Your personal profile information is permanently deleted
Your login credentials are removed
Your delivery history is anonymized
Your in-app chat history is deleted
You will no longer be able to access the app
Deletion Timeline:
Account deletion is completed within 30 days, unless retention is
required by law.
Data That May Be Retained
In accordance with the Ghana Data Protection Act, 2012 (Act 843),
certain information may be retained only where legally required,
including:
Retained data is securely stored and access is strictly limited.
Driver Accounts
For driver accounts, deletion will also:
Any outstanding obligations must be resolved before deletion is
finalized.
Children’s Accounts
Sprinta does not allow users under the age of 18.
If an account is found to belong to a minor, it will be deleted immediately.
Need Help?
If you are unable to access your account or experience issues deleting
it, you may contact us:
📍 Address: HOUSE NUMBER 36, MANET
RD, GENESIS, COURT HOUSE, INSIDE, MARIVILLE, ACCRA, GREATER ACCRA, GHANA
