Privacy Policy

This Privacy Policy is issued in accordance with the Ghana Data Protection Act, 2012 (Act843). KZM Global Ltd (“KZM”, “we”, “our”, or “us”), a duly registered Data Controller with the Data Protection Commission (DPC) of Ghana, acts as the Data Controller for all personal data processed through the Sprinta mobile application and website (“Platform”). Sprinta isa 100% cashless parcel delivery platform that automatically connects individuals and businesses with independent delivery drivers across Ghana.

1. Legal Basis for Processing (Act 843 – Section 20)

We process personal data only where a lawful basis exists under Ghanaian law, including:

·         Your explicit consent.

·         Performance of a contract (execution of delivery services).

·         Compliance with statutory and legal obligations in the Republic of Ghana.

·         Legitimate business interests, provided they do not override your fundamental rights.

2. Personal Data We Collect

2.1 Information You Provide

·         We may collect the following when you use the Platform:

·         Full name, phone number, and email address.

·         Pickup and delivery addresses.

·         Parcel details and delivery instructions.

·         In-app chat communications.

·         Business registration details (for corporate/business users).

·         Optional profile photos.

2.2 Driver Information

If you register as a delivery partner, we collect:

·         National ID (Ghana Card) or valid identification documents.

·         Valid Driver’s License and Motorbike/Vehicle registration details.

·         Postal and Courier Services Regulatory Commission (PCSRC) e-certificate details.

·         Profile photo (mandatory for user verification).

·         Ratings, performance reviews, and GPS location history.

2.3 Automatically Collected Data

·         We may automatically collect:

·         Device info, application usage data, IP addresses, and crash logs.

·         Continuous real-time location data (while the App is in use or running in the background).

Location data is used strictly to:

·         Automatically match users with the nearest available driver based on proximity.

·         Enable live, end-to-end parcel tracking for senders and recipients.

·         Ensure delivery safety, accuracy, and fraud prevention.

3. Purpose Limitation (Act 843 – Section 24)

Personal data is collected only for specific, explicit, and legitimate purposes, including:

·         Facilitating automated parcel delivery routing and services.

·         Processing system-generated, fixed-fee electronic payments (Mobile Money and Card).

·         Providing customer support and resolving delivery disputes.

·         Preventing fraud, theft, and ensuring platform security.

·         Complying with applicable Ghanaian laws and regulatory directives.

·         We do not use personal data for purposes incompatible with these objectives. Price negotiation or bidding functions are not supported by the platform.

4. Data Accuracy & Minimization (Act 843 – Sections 25 & 26)

We take all reasonable steps to ensure that:

·         Personal data is accurate, complete, and kept up to date.

·         Only the strict minimum data required for service delivery is collected.

·        Users can update or correct their information at any time through the App.

5. 100% Cashless Payments (MoMo & Card)

Sprinta operates exclusively as a cashless platform.

·         Payments are made via Mobile Money (MoMo) or Credit/Debit Cards (Visa/Mastercard).

·         All payments are securely processed by third-party payment gateways licensed by the Bank of Ghana.

·         Sprinta does not access, store, or retain MoMo PINs, card CVVs, or sensitive financial credentials.

·         All payment processors are contractually bound to maintain strict PCI-DSS compliance and adhere to Ghanaian data protection regulations.

6. Data Sharing & Disclosure (Act 843 – Section 27)

We only share personal data when necessary and under strict operational controls.

6.1 Between Users

To complete deliveries, limited information is shared between the Sender and the automatically assigned Driver, including:

·         Names and contact phone numbers.

·         Pickup and delivery addresses.

6.2 Service Providers

We may engage trusted third parties for:

·         Cloud hosting and secure server infrastructure.

·         Licensed payment processing gateways.

·         Mapping APIs, analytics, and crash reporting.

·         All third parties are contractually required to protect personal data under Act 843.

6.3 Legal Requirements

We may disclose data where required by Ghanaian law, court orders, or official demands from law enforcement or regulatory authorities (e.g., PCSRC, DPC).

7. Cross-Border Data Transfers (Act 843 – Section 28)

Some data may be processed or stored outside Ghana using secure, encrypted cloud infrastructure. Where this occurs, we ensure appropriate technical safeguards are maintained and all transfers strictly comply with Act 843 requirements.

8. Data Retention (Act 843 – Section 24)

We retain personal data only for as long as necessary to provide services, comply with legal/tax obligations, resolve disputes, or enforce our agreements. Users may request account deletion at any time.

9. Data Security Safeguards (Act 843 – Section 28)

We implement appropriate technical and organizational safeguards, including end-to-end encrypted data transmission (SSL/TLS), rigid access control systems, and secure server infrastructure. While we take industry-standard measures, no system is completely secure.

10. Data Subject Rights (Act 843 – Sections 32–36)

As a user in Ghana, you have the right to:

·         Access your personal data held by us.

·         Request correction of inaccurate or outdated data.

·         Request the absolute deletion of your data.

·         Object to processing or lodge a complaint with the Ghana Data Protection Commission (DPC).

11. Children’s Privacy (Act 843 – Section 19)

Sprinta is strictly intended for individuals aged 18 or older. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the App, website, or other appropriate electronic channels.

13. Data Controller Contact Information

·         Data Controller: KZM Global Ltd

·         Email: support@sprinta.app

Identity verification is required before processing user data or rights requests.

Account Deletion – Sprinta

How to Delete Your Account

Users can permanently delete their Sprinta account directly within the App:

·         Open the Sprinta App.

·         Go to Profile → Settings.

·         Select “Delete Account”.

·         Confirm your request.

·         Once confirmed, the account is scheduled for deletion.

What Happens After Deletion

When an account is deleted:

·         Personal profile data and login credentials are permanently removed.

·         Delivery history is completely anonymized.

·         In-app chat history is deleted.

·         Access to the platform is disabled.

Deletion Timeline:

Account deletion is completed within 30 days, unless retention is required by law.

Data That May Be Retained

In compliance with the Ghana Data Protection Act, 2012 (Act 843), some data may be retained where legally required, including:

·         Electronic transaction records for financial and tax compliance.

·         Fraud prevention or active dispute investigation records.

·         Audit logs required by Ghanaian regulatory authorities.

Driver Accounts

For driver accounts, deletion will also permanently disable driver availability, remove public profile visibility, and end access to delivery requests. Any outstanding financial or delivery obligations must be resolved before final deletion.

Contact Information

·         Email: support@sprinta.app

·         Address: HOUSE NUMBER 36, MANET RD, GENESIS COURT HOUSE, INSIDE MARIVILLE, ACCRA, GREATER ACCRA, GHANA