Sprinta, operated by KZM Global Ltd, is a digital technology platform connecting senders with independent drivers for parcel delivery across Ghana. Sprinta operates a 100%cashless model utilizing an automated dispatch system that fixes system pricing and assigns the nearest driver. Users must be 18+, provide accurate information, and secure their accounts. Senders create requests and pay exclusively via Mobile Money or Card before driver dispatch. Drivers operate as independent contractors, must be holding a valid driving license, and must comply with all transport and road safety laws. Prohibited items include illegal or hazardous goods, with violations leading to immediate suspension. Sprinta disclaims liability for delays, loss, or damage to the maximum extent permitted by Ghanaian law.
Sprinta — Terms & Conditions
Operated
by KZM Global Ltd | Last Updated: 16 August 2026 |
Effective Date: 16 August 2026
These Terms
& Conditions ("Terms") govern your access to and use of the
Sprinta mobile application and website (together, the "Platform"),
operated by KZM Global Ltd ("KZM Global", the "Company",
"we", "our", or "us"), a limited liability
company incorporated under the laws of the Republic of Ghana. By downloading,
registering on, or using the Platform, you agree to be legally bound by these
Terms and by our Privacy Policy, which is incorporated into these Terms by
reference. If you do not agree to these Terms, you must not use the Platform.
•
"Sender" means
any individual or business that creates a delivery request through the
Platform.
•
"Driver" means an
independent third-party delivery contractor who accepts delivery requests
through the Platform.
•
"Delivery Fee" means
the fixed, system-generated fee displayed in the app for a specific delivery
request.
•
"Parcel" means
the item or items tendered by a Sender for delivery through the Platform.
•
"PCSRC" means the
Postal and Courier Services Regulatory Commission of Ghana, established under
the Postal and Courier Services Regulatory Commission Act, 2003 (Act 649).
•
"User" means any
person who accesses or uses the Platform, including Senders, recipients, and
Drivers.
Sprinta is a
technology platform that connects Senders with independent, verified Drivers
for parcel delivery services across Ghana.
•
Technology intermediary only. Sprinta
does not provide transport, courier, or logistics services itself and does not
employ Drivers. Drivers act as independent third-party contractors. Nothing in
these Terms creates an employment, agency, partnership, or joint-venture
relationship between KZM Global and any User.
•
Automated dispatch. The
Platform operates an automated matching engine that assigns the nearest
available, verified Driver to each request based on proximity, operational
zones, and vehicle type.
•
Fixed pricing — no bidding. Delivery
Fees are strictly system-generated and fixed based on distance and operational
parameters. No price negotiation, bidding, or off-app fee adjustment is
permitted or recognised by the Platform.
To use the
Platform you must: (a) be at least 18 years old; (b) have full legal capacity
to enter into a binding contract under the laws of the Republic of Ghana; (c)
provide accurate, current, and truthful registration information; and (d) not
have been previously suspended or removed from the Platform. We may decline,
condition, or verify any registration at our discretion, including through
identity and document checks.
You are
responsible for maintaining the confidentiality of your account credentials and
for all activity, bookings, and charges made through your account, whether or
not authorised by you, until you notify us of unauthorised use. You must notify
Sprinta immediately of any suspected unauthorised access. You may register only
one account per person unless we approve otherwise in writing, and you may not
transfer, sell, or share your account. We may suspend any account showing signs
of compromise, fraud, or misuse pending investigation.
Senders may
create delivery requests and track assigned Drivers in real time. By creating a
delivery request, the Sender agrees to:
•
Pay the fixed Delivery Fee
exclusively via Mobile Money (MoMo) or debit/credit card before Driver
dispatch.
•
Provide accurate and complete
pickup and delivery details, recipient contact information, and parcel
descriptions. The Sender bears sole responsibility for losses, delays, or
failed deliveries caused by inaccurate or incomplete information.
•
Package each Parcel securely and
appropriately for its nature and for carriage by motorbike or vehicle. Sprinta
and the Driver are not responsible for damage attributable to inadequate
packaging.
•
Warrant that the Sender owns the
Parcel contents or is authorised to send them, and that the contents are
accurately described and lawful.
•
Ensure an authorised person is
available at the delivery address. Where delivery cannot be completed for
reasons attributable to the Sender or recipient, the Parcel may be returned and
additional fees may apply.
Drivers are
independent contractors and are not employees, agents, or representatives of
KZM Global Ltd. Each Driver is solely and strictly responsible for:
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Holding a valid Ghanaian driver’s
or rider’s licence and maintaining the roadworthiness, registration, and
insurance of their vehicle or motorcycle as required by law.
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Complying with all transport,
traffic, and road safety laws of Ghana, including the Road Traffic Act, 2004
(Act 683) and its regulations.
•
Maintaining active registration on
the Integrated Courier and Logistics Management System (iCOLMS-GH) portal and
holding a valid PCSRC e-certificate at all times while active on the Platform.
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Handling Parcels with reasonable
care, completing deliveries promptly, and treating Senders and recipients
professionally.
•
Their own tax, social security,
and statutory obligations arising from their earnings.
Sprinta
reserves the right to immediately suspend or terminate any Driver who fails to
maintain regulatory compliance, whose documents expire or are found to be
invalid, or who breaches these Terms.
Delivery Fees
are system-generated, fixed, and non-negotiable. By confirming a delivery
request, the Sender agrees to the fixed price displayed in the app; once the
request is accepted, that price is final and binding for that transaction.
Sprinta administers all billing algorithms and will not arbitrate, honour, or
recognise any private pricing arrangement between Senders and Drivers. Any
attempt to negotiate, solicit, or complete deliveries outside the Platform
("off-app deals") is a material breach of these Terms and grounds for
immediate account termination for all parties involved.
•
Accepted methods. Sprinta
accepts Mobile Money (MoMo) and authorised credit/debit card payments only.
Payments are collected before Driver dispatch and are processed securely by
third-party payment providers licensed by the Bank of Ghana. Sprinta does not
store MoMo PINs, card numbers, CVVs, or other sensitive payment credentials.
•
Strict no-cash policy. Physical
cash transactions are prohibited on the Platform. Senders must not offer cash
and Drivers must not demand or accept cash. Any off-app cash transaction is a
material breach of these Terms and will result in immediate, permanent account
deactivation for both parties. Sprinta accepts no liability whatsoever for
parcels, funds, or losses connected with off-app cash transactions.
•
Chargebacks and reversals. If
an electronic payment is reversed, disputed, or charged back after a delivery
has been completed or commenced, the Sender remains legally liable to KZM
Global Ltd for the full Delivery Fee and any associated processing costs. The
Sender’s account will be suspended until the debt is settled, and KZM Global
reserves the right to recover outstanding amounts through lawful means,
including debt recovery action. Fraudulent chargebacks may be reported to
payment providers and law enforcement.
•
Refunds and cancellations. A
Sender may cancel a request before a Driver is dispatched for a full refund of
the Delivery Fee. Once a Driver has been dispatched, a cancellation fee may be
deducted to compensate the Driver’s time and travel. Refunds for failed
deliveries attributable to Platform or Driver error will be processed to the
original payment method within a reasonable period. Refunds are not available
where the failure is attributable to the Sender or recipient (including
inaccurate addresses, unavailability, or prohibited items). Full details,
including claim procedures and timelines, are set out in our Refund &
Cancellation Policy, which forms part of these Terms.
Users must not
send, and Drivers must refuse to transport, any item that is illegal,
dangerous, or restricted under Ghanaian law or these Terms, including but not
limited to:
•
Narcotics, illegal drugs, or
psychotropic substances.
•
Firearms, ammunition, explosives,
or weapons of any kind.
•
Hazardous, flammable, corrosive,
or unsecured chemical materials.
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Stolen property, counterfeit
goods, contraband, or proceeds of crime.
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Cash, bearer instruments, and
undeclared high-value items such as jewellery, bullion, or precious stones.
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Human or animal remains, live
animals, and perishable or medical goods requiring controlled conditions
(unless expressly supported by the Platform).
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Any item whose carriage would
breach applicable law or regulation.
Sprinta and
Drivers reserve the right to refuse, and to require reasonable inspection of,
any Parcel suspected of containing prohibited items. Sprinta will report
suspected illegal goods to law enforcement authorities immediately. The Sender
bears full legal responsibility, and shall indemnify KZM Global and the Driver,
for any loss, damage, penalty, or claim arising from a Parcel containing
prohibited, undeclared, or misdeclared items. Sending a prohibited item results
in immediate account termination.
•
The Sender must accurately declare
the nature and approximate value of each Parcel where prompted. Undeclared or
misdeclared contents are sent entirely at the Sender’s risk.
•
Unless expressly stated otherwise
in writing by KZM Global, Parcels are not insured by Sprinta. Senders requiring
insurance coverage should arrange it independently before shipment.
•
Fragile, perishable, and
time-sensitive items are carried at the Sender’s sole risk.
You agree not
to, and not to assist or permit any third party to:
•
Use the Platform for any unlawful,
fraudulent, or deceptive purpose, or provide false, misleading, or impersonated
information.
•
Harass, threaten, abuse, or
discriminate against Drivers, Senders, recipients, or Sprinta personnel.
•
Circumvent, manipulate, or abuse
Platform payment flows, pricing, promotions, referral programmes, refunds, or
rating systems, including by creating multiple or fake accounts, staging
deliveries, or submitting false loss, damage, or non-delivery claims.
•
Solicit or complete deliveries
off-app with a Driver or Sender first identified through the Platform.
•
Reverse engineer, decompile,
scrape, data-mine, copy, or interfere with the Platform, its software, or its
security features, or introduce malicious code.
•
Use the Platform to send
unsolicited communications or to collect other Users’ personal data.
Violations may
result in immediate suspension or permanent termination, forfeiture of pending
promotional credits obtained in breach of these Terms, recovery of losses
caused, and referral to law enforcement where appropriate. Sprinta may withhold
amounts otherwise payable to a User to offset losses directly caused by that
User’s fraud or breach, to the extent permitted by law.
Users may
submit honest, respectful ratings and reviews after a delivery. Reviews must
not be defamatory, abusive, discriminatory, or fraudulent. Sprinta may
moderate, remove, or decline to publish feedback that breaches these standards,
and may use ratings data to maintain service quality, including deactivating
accounts with sustained poor or abusive conduct.
We aim to keep
the Platform available at all times but do not guarantee uninterrupted,
error-free, or secure access. The Platform may be unavailable due to
maintenance, upgrades, network failures, or events beyond our reasonable
control. We may modify, add, or discontinue features of the Platform at any
time. Estimated pickup and delivery times shown in the app are estimates only
and are not guaranteed.
To the maximum
extent permitted under the laws of the Republic of Ghana:
•
Sprinta is a technology platform.
KZM Global is not liable for parcel loss, delay, damage, or theft occurring
during carriage performed by independent Drivers.
•
KZM Global is not liable for the
acts, omissions, negligence, or misconduct of Users or Drivers during service
execution.
•
KZM Global is not liable for
personal injury, property damage, or delays caused by traffic, weather, road
conditions, or events of force majeure.
•
KZM Global is not liable for
indirect, incidental, consequential, special, or punitive damages, or for loss
of profits, revenue, business, goodwill, or data.
•
The Platform and website are
provided on an "as is" and "as available" basis without
warranties of any kind, whether express or implied.
•
Where liability cannot be
excluded, KZM Global’s total aggregate liability to any User in connection with
a delivery shall not exceed the Delivery Fee paid for the specific transaction
giving rise to the claim.
Nothing in
these Terms excludes or limits liability that cannot be excluded or limited
under Ghanaian law, including liability for fraud.
You agree to
indemnify, defend, and hold harmless KZM Global Ltd and its directors,
officers, employees, and agents from and against any third-party claims,
losses, liabilities, damages, penalties, fines, costs, and expenses (including
reasonable legal fees) arising from or connected with: (a) your use or misuse
of the Platform; (b) your breach of these Terms; (c) your violation of any
applicable law or regulation, including the shipment of prohibited or
misdeclared items; or (d) your infringement of any third party’s rights.
Sprinta
maintains identity verification and anti-financial-crime controls aligned with
the Anti-Money Laundering Act, 2020 (Act 1044) and related Ghanaian regulatory
guidance:
•
Driver verification. All
Drivers must complete identity verification before activation, including
presentation of a Ghana Card (or Non-Citizen Ghana Card) verified against
official records, a valid driver’s or rider’s licence, and PCSRC credentials.
Sprinta may require re-verification, including biometric or liveness checks, at
any time.
•
User verification. Sprinta
may require any Sender or business account holder to complete identity or
business verification (including Ghana Card or business registration checks)
where required for fraud prevention, risk management, or compliance with
applicable law. Accounts may be restricted until verification is completed.
•
Payment-level KYC. Payments
are processed by Bank of Ghana–licensed providers, which apply their own
statutory KYC and AML controls. Users must use payment instruments registered
in their own name; using another person’s Mobile Money wallet or card without
authority is prohibited.
•
Anti-money-laundering. The
Platform must not be used to transport cash or bearer instruments, launder
proceeds of crime, structure transactions, or evade financial regulations.
Sprinta monitors for suspicious activity and will cooperate fully with the
Financial Intelligence Centre, law enforcement, and regulators, including by
reporting suspicious transactions and preserving related records as required by
law.
Providing false
identity information, or refusing verification reasonably required under this
Section, is grounds for suspension or termination.
Sprinta
processes personal data strictly in accordance with the Data Protection Act,
2012 (Act 843) and our Privacy Policy, available on the Platform. By using the
Platform, you acknowledge the processing of your personal data as described in
the Privacy Policy.
Sprinta may
temporarily suspend or permanently terminate any account, with or without prior
notice, where: (a) these Terms are breached; (b) fraudulent, abusive, or
unlawful activity is suspected on reasonable grounds; (c) required by a
Ghanaian regulatory or law-enforcement authority; or (d) a Driver’s regulatory
credentials lapse or are revoked. Where practicable, we will notify you of the
reason for suspension. A User may seek review of a suspension or termination by
writing to support@sprinta.app within 14 days; Sprinta will review the decision
in good faith, and its determination following review is final. Termination
does not relieve a User of payment obligations or liabilities accrued before
termination. You may stop using the Platform and close your account at any
time.
All content,
branding, trademarks, trade names, logos, software, source code, application
interfaces, designs, and databases related to Sprinta are the exclusive
property of KZM Global Ltd or its licensors and are protected under the laws of
Ghana and international intellectual property treaties. You are granted a
limited, non-exclusive, non-transferable, revocable licence to use the app and
website for their intended purpose only. No other right or licence is granted.
Unauthorised copying, modification, distribution, or commercial exploitation of
any part of the Platform is strictly prohibited.
In accordance
with the Electronic Transactions Act, 2008 (Act 772), you agree that electronic
communications, records, signatures, and agreements created or executed within
the Platform are legally valid, binding, and enforceable, and that delivery
confirmations, in-app notifications, and electronic receipts constitute valid
records of the transactions to which they relate.
We are
committed to resolving disputes fairly and efficiently:
•
Step 1 — Internal resolution. Contact
Sprinta support first. We will acknowledge complaints promptly and use
reasonable efforts to resolve them within 14 days.
•
Step 2 — Amicable settlement. If
a dispute is not resolved through support, the parties shall attempt in good
faith to settle it through negotiation or mediation.
•
Step 3 — Arbitration or courts.
Any dispute not resolved amicably may, at either party’s election, be
referred to arbitration in Accra under the Alternative Dispute Resolution Act,
2010 (Act 798), or brought before the competent courts of Ghana. This clause
does not limit any party’s statutory rights, including the right to complain to
the PCSRC or the Data Protection Commission.
KZM Global
shall not be liable for any failure or delay in performance caused by
circumstances beyond its reasonable control, including acts of God, natural
disasters, epidemics, war, civil unrest, strikes, fuel shortages, power or
telecommunications failures, government action, or failures of third-party
networks or payment systems. Obligations are suspended for the duration of the
event, and we will use reasonable efforts to resume performance promptly.
•
Entire agreement. These
Terms, together with the Privacy Policy and any policies referenced in them,
constitute the entire agreement between you and KZM Global regarding the
Platform.
•
Severability. If any
provision of these Terms is held invalid or unenforceable, the remaining
provisions remain in full force and effect.
•
No waiver. Failure to
enforce any provision is not a waiver of the right to enforce it later.
•
Assignment. You may not
assign or transfer your rights under these Terms. KZM Global may assign its
rights and obligations in connection with a merger, acquisition, or sale of
assets.
•
Survival. Provisions
concerning payments owed, prohibited items, liability, indemnification,
intellectual property, dispute resolution, and governing law survive
termination.
•
Notices. We may give
notices via the app, email, SMS, or the website. Legal notices to KZM Global
must be sent in writing to the registered office address in Section 26.
We may amend
these Terms from time to time. Material changes will be notified through the
app, our website, or other electronic channels before they take effect,
together with the updated "Last Updated" date. Your continued use of
the Platform after the effective date constitutes acceptance of the amended
Terms. If you do not agree to a change, you must stop using the Platform.
These Terms are
governed by and construed in accordance with the laws of the Republic of Ghana.
Subject to Section 21 (Dispute Resolution), any dispute arising from or
relating to these Terms or the Platform shall be subject to the exclusive
jurisdiction of the competent courts of Ghana.
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Operator: KZM Global Ltd
•
Registered Office: House
Number 36, Manet Road, Genesis Court House, Inside Mariville, Accra, Greater
Accra Region, Ghana.
•
Email: support@sprinta.app |
General enquiries: info@sprinta.live
•
Phone: +233 25 624 8633
