Terms & Condition

These Terms & Conditions (“Terms”) govern your access to and use of the Sprinta mobile application and website (“Platform”), operated by KZM Global Ltd (“Company”, "KZM", “we”, “our Janis”, or “us”). By downloading, registering, or using Sprinta, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

1. About Sprinta

Sprinta is a technology platform that connects individuals and businesses (“Senders”) with independent delivery drivers (“Drivers”) for parcel delivery services across Ghana.

·         Automated Dispatch & Fixed Pricing: Sprinta operates an automated matching engine. Senders are automatically assigned the nearest available driver based on proximity, zones, and vehicle types.

·         No Bidding: Pricing is strictly system-generated and fixed based on distance and operational parameters. No price negotiation, bidding, or off-app adjustments are permitted.

·         Platform Status: Sprinta does not provide transport or logistics services directly and does not employ drivers. Drivers operate as independent third-party contractors.

2. Eligibility

To use Sprinta, you must:

·         Be at least 18 years old.

·         Have full legal capacity under the laws of the Republic of Ghana.

·         Provide accurate, current, and truthful registration information.

3. Account Registration & Security

You agree to maintain the confidentiality of your account credentials and are fully responsible for all activities, bookings, and financial charges conducted through your account. You must notify Sprinta immediately of any unauthorized account use.

4. User Obligations & Types

4.1 Senders (B2C & B2B)

Senders may create delivery requests and track assigned drivers in real time. Senders agree to pay the fixed system fee exclusively via Mobile Money (MoMo) or debit/credit card. Senders must ensure the accuracy of pickup/delivery details and that the parcel is packaged securely.

4.2 Drivers

Drivers are independent contractors and not employees of KZM Global Ltd. Drivers are strictly responsible for:

·         Holding a valid Ghanaian driver's/rider's license and ensuring vehicle/motorcycle roadworthiness.

·         Complying with all transport, traffic, and road safety laws of Ghana.

·         Regulatory Compliance: Maintaining active registration on the Integrated Courier and Logistics Management System (iCOLMS-GH) portal and holding a valid Postal and Courier Services Regulatory Commission (PCSRC) e-certificate. Sprinta reserves the right to instantly terminate any driver who fails to maintain compliance with Coregulations.

5. Pricing Framework

Delivery prices are system-generated, fixed, and non-negotiable. By confirming a delivery request, the Sender agrees to the fixed price displayed on the app. Once accepted, the price is final and legally binding for that specific transaction. Sprinta handles all billing algorithms and will not arbitrate or recognize private pricing agreements between Senders and Drivers.

6. 100% Cashless Payments & No-Cash Policy

Accepted Payment Methods: Sprinta supports Mobile Money (MoMo) and authorized Credit/Debit Card payments.

·         Pre-Authorization/Payment: Payments are handled securely via licensed third-party processors before driver dispatch. Sprinta does not store MoMo PINs or sensitive card data.

·         Strict No-Cash Policy: Physical cash transactions are completely prohibited on the platform. Senders must not offer cash, and Drivers must not demand or accept cash. Any off-app cash transaction violates these Terms and will result in immediate permanent account deactivation for both parties, with Sprinta disclaiming all liability for the parcel or funds involved.

·         Chargebacks & Reversals: If a electronic payment is reversed or charged back after a delivery is completed, the Sender remains legally liable to KZM Global Ltd for the full delivery fee, and their account will be suspended until the debt is cleared.

7. Parcel Restrictions & Prohibited Items

Users must not send, and drivers must refuse to transport, any items that are illegal, dangerous, or restricted under Ghanaian law, including but not limited to:

·         Narcotics, illegal drugs, or psychotropic substances.

·         Firearms, ammunition, explosives, or hazardous materials.

·         Stolen property, counterfeit goods, or contraband.

·         Unsecured hazardous chemicals or flammable materials.

·         Sprinta reserves the right to report illegal goods to law enforcement authorities immediately.

8. User Conduct

Users agree not to use the platform for unlawful purposes, provide false information, harasser abuse drivers or customer support personnel, circumvent platform payment streams, or reverse engineer the App. Violations will result in immediate suspension or account termination.

9. Ratings & Reviews

Users may submit honest, respectful reviews post-delivery. Sprinta reserves the right to remove any abusive, defamatory, or fraudulent feedback.

10. Limitation of Liability

To the maximum extent permitted under Ghanaian law:

·         Sprinta is a technology platform and is not liable for parcel loss, delay, damage, or theft.

·         Sprinta is not liable for the actions, omissions, or misconduct of users or drivers during service execution.

·         Sprinta is not liable for personal injury, property damage, or delays caused by traffic, weather, road conditions, or events of Force Majeure.

·         The App and website are provided on an “as is” and “as available” basis without warranties of any kind.

11. Indemnification

You agree to indemnify and hold harmless KZM Global Ltd, its directors, and employees from any third-party claims, losses, liabilities, damages, or costs (including legal fees) arising from your misuse of the platform, violation of these Terms, or breach of any applicable Ghanaian law.

12. Data Protection (Act 843)

Sprinta processes personal data strictly in accordance with the Ghana Data Protection Act,2012 (Act 843) and our Privacy Policy. By using the platform, you consent to this lawful data processing.

13. Account Suspension & Termination

Sprinta reserves the right to temporarily suspend or permanently terminate any user or driver account if these Terms are violated, fraudulent activity is suspected, or if requested by Ghanaian regulatory or law enforcement authorities.

14. Intellectual Property

All content, branding, software source code, app interfaces, and trademarks related to Sprinta are the exclusive property of KZM Global Ltd. No unauthorized copying or distribution is permitted.

15. Electronic Transactions Act (Act 772) Compliance

In accordance with the Electronic Transactions Act, 2008 (Act 772), electronic communications, records, and digital agreements executed within the Sprinta platform are legally valid and enforceable.

16. Governing Law & Jurisdiction

These Terms are governed entirely by the laws of the Republic of Ghana. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Ghana.

17. Contact Information

·         KZM Global Ltd

·         Email: support@sprinta.app

·         Address: HOUSE NUMBER 36, MANET RD, GENESIS COURT HOUSE, INSIDE MARIVILLE, ACCRA, GREATER ACCRA, GHANA